How we use your personal data.

We take the confidentiality of your information seriously. This policy explains what we collect, why, who we share it with and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Last updated: 02/11/2026

Who we are

Franchise Disputes is a trading name of Wizardtec Ltd, a private limited company registered in England, company number 17294179. Registered office: 286 Spital Road, Wirral, England, CH62 2AW.

Wizardtec Ltd is the data controller for the personal data described in this policy.

What we collect

This website has no forms and does not collect personal data from your visit.

Details you give us when you call or email: your name, contact details, franchise brand and what has happened
Information you give us in calls or meetings, and documents you send us if we act for you

Why we use it, and our lawful basis

We do not use your data for marketing, and we do not sell it.

To respond to your enquiry and discuss whether we can help: at your request, before entering a contract with you, and in our legitimate interest in responding to people who contact us
To provide our services if you instruct us: to perform our contract with you
To keep records and deal with complaints: to meet legal obligations and in our legitimate interests

Who we share it with

We never send your enquiry or information to your franchisor, or anyone else connected with your dispute, without your agreement.

We use these service providers. They process data only on our instructions:

Vercel Inc.: website hosting
Cloudflare: forwarding email sent to our address
Google (Gmail): our email
If you ask us to help find a solicitor, we share your case file with the solicitor you choose, with your permission

Transfers outside the UK

Some of our service providers are based in, or use servers in, other countries, including the United States. Where data is transferred outside the UK, we rely on safeguards recognised under UK law, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.

How long we keep it

We keep your information only for as long as we need it for the purposes above, or for as long as the law requires.

Your rights

To use any of these rights, contact us at help@franchisedisputes.co.uk. We will respond within one month.

If you are unhappy with how we use your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

To be told how your data is used, which this policy does
To have a copy of your data
To have inaccurate data corrected
To have your data deleted, in some circumstances
To restrict or object to how we use your data, in some circumstances
To receive your data in a portable format, in some circumstances

Cookies

This website does not use advertising, analytics or other non-essential cookies.

Changes to this policy

We may update this policy. The date it was last updated is shown on this page.

Call or email Martin today, in confidence

Call 07568 725723 Email help@franchisedisputes.co.uk