Our terms of service.

Who we are

Franchise Disputes is a trading name of Wizardtec Ltd, a private limited company registered in England, company number 17294179. Registered office: 286 Spital Road, Wirral, England, CH62 2AW. In these terms, "we" and "us" mean Wizardtec Ltd.

We are not solicitors

We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority. Our advice is not legal advice from a qualified lawyer. Where you need a solicitor, we will help you find one.

We do not carry out reserved legal activities under the Legal Services Act 2007. This means we do not issue or conduct court claims and, in general, do not speak for you in court. We provide representation only where the rules permit a non-solicitor to do so, such as in negotiation, mediation, arbitration and some other settings.

Who we act for

We act for franchisees only. We do not act for franchisors, and we do not act as a mediator or arbitrator in any dispute.

This website

Information on this website is general and is not advice on your situation. Please contact us before relying on it.

Fees

• Initial discussions are free and there is no obligation
• Our fee is £250 per week, per case
• A small fixed success fee applies if your dispute settles. What counts as success and the amount are agreed with you in writing before work starts. It is not a percentage of any money you recover.
• Fees of mediators, arbitrators, solicitors, courts and tribunals are not included

Cancellation

You can cancel at any time by giving one week's notice. You pay for the weeks up to the end of the notice period.

No guarantees

We cannot guarantee any outcome, settlement or saving. Decisions about your dispute, including whether to settle, are always yours.

Your responsibilities

• Give us accurate and complete information
• Tell us straight away about any deadline, notice or court date
• Keep copies of documents you send us

Confidentiality

We keep your information confidential and do not share it without your agreement, except where the law requires. Communications with us are not covered by legal professional privilege in the way communications with a solicitor can be.

Solicitor referrals

If we receive a referral fee or have any commercial arrangement with a solicitor we suggest, we will tell you in writing before you instruct them. You are free to choose any solicitor.

Complaints

See our complaints page for how to complain and our response times.

Law

These terms are governed by the law of England and Wales.